changed your mind? not in love with it?
while we are unable to offer online exchanges currently, we are happy to accept your return within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
to make sure you get exactly what you want this holiday, we’re extending our returns window to january 15th, 2021 for all holiday orders and gifts placed before january 1, 2021.
please note that due to hygiene concerns, personal items e.g underwear and socks etc are non-returnable. return shipping charges are the responsibility of the recipient.
for all returns within china, please request a return with our customer service team at firstname.lastname@example.org and we will provide instructions on how to process the return. for all returns within china, the customer is responsible for paying all related shipping fees within 14 days unless amended by alexanderwang.com/cn due to any quality or online service issues.
for approved returns, please send returns to:
china (excluding hong kong)
attn: alexander wang online returns
lifestyle logistics (shanghai) co., ltd
building d, no. 102, jinwen road
pudong new area
phone: +86 21 2090 5099 * 8966
please allow up to 5 business days for the warehouse to process your return. please ensure to state the order number (aw00xxxxxx) on the courier receipt of the return package to avoid any delay in return process. final acceptance of your return and issuance of refunds are at the brand’s discretion.
for further information on the conditions for exercising your right to return, please see the legal area.
once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.