1 hey! how do i order on alexanderwang?
to make purchases on the site, you can shop as a guest, simply add the desired items to your bag and navigate to checkout when you're ready to complete your purchase.
- choose your desired color and size on product detail page
- put your desired product into shopping cart
- go to shopping cart after you picked all your desired products
- click ”wechat payment”
- if you’re using laptop to browse alexanderwang. cn, after click “wechat payment”, there will be a popup window with a qr code, scan the qc code within 30 mins and it will be redirected to alexander wang website order management miniprogram to complete the check out. if you’re using mobile to browse alexanderwang. cn, after click “wechat payment”, it will be redirected to miniprogram directly
- when you already landed on miniprogram, choose or input your shipping address
- double check if all information is correct, then click “check out”
- choose your preference payment method and complete the payment
- you can check your order status in order history pageonce an order has been confirmed, it is typically not possible to modify the details or cancel. please contact our customer care team for assistance in these cases. for return and refund information, please visit the returns section.
2 what are all the ways i can pay you?
alexanderwang. cn accepts the following payment methods: alipay; wechat pay; ant credit pay.
3product quality guarantees
alexanderwang takes pride in the craftsmanship and design of our handbags and accessories. we seek to use only the finest materials and each item we sell is carefully inspected to ensure the highest manufacturing standards. we recommend that you treat all items with care as natural wear can occur. when not in use, store accessories in the protective dust bag received with purchase in a cool, dry place. color grain variations are characteristics of natural leathers and make each item unique. tonal changes, incidental marks and texture variations should not be considered imperfections. to care for and extend the life of your purchase, prevent exposure to direct light, heat and humidity. avoid contact with water, cosmetics and any oil-based substances. care should be taken when in contact with light colored garments or surfaces to prevent color transfer. professional leather cleaning is recommended.
4 price adjustment policy
alexander wang reserve the right to modify the prices of products sold on this website from time to time. we are unable to offer price adjustments on items originally purchased on sale or during any special promotion where items are temporarily reduced in price. once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down. we do not price match items with other retailers or online stores.